Terms & Conditions
Effective date: 26 March, 2026
Preamble
These Terms & Conditions (the "Agreement") are entered into between Xenon Intelligence Cyber Security Consultancy L.L.C., a company organized and existing under the laws of Dubai, United Arab Emirates ("Xenon Intelligence," "Company," "we," "us," or "our"), and the individual or legal entity accessing or using the Company's software, platform, products, tools, websites, hosted environment, or related services ("Customer," "User," "you," or "your"). This Agreement governs access to and use of Xenon Intelligence's software-as-a-service platform, intelligence software, hosted systems, and related offerings, including but not limited to the products currently presented as Signal, Workspace, and Feed, together with any associated dashboards, websites, APIs, modules, alerts, notifications, monitoring capabilities, data ingestion functions, breach monitoring functionality, historical database lookup functionality, lookup features, reports, outputs, and related software components (collectively, the "Platform"). By accessing, registering for, subscribing to, logging into, clicking acceptance for, or otherwise using the Platform, you agree to be legally bound by this Agreement. If you do not agree, you must not access or use the Platform.
1. Introduction
These Terms & Conditions (the "Terms" or this "Agreement") govern your access to and use of the Platform, operated by Xenon Intelligence Cyber Security Consultancy L.L.C., a company established in the Emirate of Dubai, United Arab Emirates. The Platform provides a suite of tools for threat intelligence, investigations, and analysis, including (but not limited to): • Signal — real-time monitoring, alerting, and feed-based threat intelligence • Workspace — collaborative investigation, dossier management, and analytical workflows • Feed — curated and structured threat intelligence data ingestion and distribution • Shared capabilities: database lookup tools, OSINT integrations, AI-assisted analysis, data visualisation, dashboards, and link/relationship analysis The Platform is designed for vetted professional users such as corporate security teams, investigators, analysts, and other authorised professionals acting in a lawful capacity. It is not intended for general consumer use. By accessing or using the Platform, you agree to be bound by these Terms.
2. Agreement to Terms
By creating an account, logging in, or otherwise accessing or using the Platform: • You confirm that you have read, understood, and agree to these Terms; and • If you are using the Platform on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms, and "you" will refer to that organisation. If you do not agree to these Terms, you must not use the Platform.
3. Definitions
For the purposes of these Terms: • "Account" means the user account created to access the Platform. • "Authorised Users" means individuals authorised by the Client to access and use the Platform under the Client's subscription (e.g. analysts, directors, administrators). • "Client" means the contracting entity (organisation or individual) that purchases a subscription or otherwise receives access to the Platform. • "Confidential Information" means non-public information disclosed by one party to the other that is marked or reasonably understood to be confidential, as further described in Section 12. • "Content" means all data, text, files, reports, outputs, and other materials processed, stored, or generated through the Services. • "Customer Data" means data and content that the Client and its Authorised Users upload, create, store, or process within the Platform, as further described in Section 10. • "Documentation" means any technical or user documentation made available by Xenon Intelligence regarding the Platform, whether online, in-platform, or otherwise. • "Order Form" means a written or online order, quotation, or purchase confirmation agreed between Xenon Intelligence and the Client specifying the applicable subscription plan, fees, term, and any special conditions. • "Platform" means all products, services, software, hosted environments, APIs, dashboards, modules, and related components made available by Xenon Intelligence, including Signal, Workspace, and Feed, as more fully described in the Preamble. • "Services" means the Platform and any related tools, APIs, dashboards, features, Documentation, and support provided by Xenon Intelligence. • "Subscription Term" means the period during which the Client is permitted to access the Services under a paid or trial subscription, as specified in the relevant Order Form or account settings. • "Third-Party Services" means tools, APIs, platforms, or data sources operated by third parties and integrated into or accessible through the Services.
4. Eligibility, Vetting & KYC
Access to the Services is subject to our sole discretion and may involve a vetting process. We may require, without limitation: • Acceptance of these Terms and our Privacy Policy • Completion of Know-Your-Customer (KYC) and/or Know-Your-Business (KYB) checks • Provision of accurate information about your organisation, intended use case, and jurisdiction • Confirmation that you have a lawful basis for your investigative activities We may approve, limit, or refuse access for any reason, including legal, compliance, or risk considerations, without any obligation to state the reason for such refusal. We may also suspend or terminate access later if we believe your use is unlawful, risky, or inconsistent with these Terms. You are responsible for providing accurate, complete, and up-to-date information and for promptly notifying us of any material changes.
5. Service Description
The Services currently comprise three primary product lines, which may be expanded, modified, or discontinued over time: 5.1 Signal Real-time monitoring, alerting, and threat intelligence feed management. Signal enables subscribers to receive, configure, and act on curated threat intelligence streams and automated alerts. 5.2 Workspace A collaborative investigation and analysis environment supporting dossier and entity management, structured records about individuals, entities, organisations, networks, and related intelligence; Lookup tools spanning open sources and databases; AI-assisted analysis and summarisation; data visualisation, link/relationship analysis, and dashboards; exports and reporting. 5.3 Feed Structured threat intelligence data ingestion, aggregation, and distribution capabilities, including integrations with third-party intelligence sources and APIs. The exact features available to you depend on your subscription plan, role, and configuration at any given time. We may add, modify, or remove features at our discretion, subject to the notification obligations in Section 13.
6. Subscription, Fees & Payment
6.1 Subscription Model Access to the Services is provided on a subscription basis for a defined Subscription Term as specified in your Order Form or account settings. Subscriptions may be monthly, annual, or otherwise agreed. 6.2 Order Process A subscription is considered active once Xenon Intelligence confirms acceptance (e.g. by email or through the Platform) and payment is successfully processed. Where an offline Order Form is used, the subscription becomes effective upon signature by both parties. 6.3 Fees & Taxes Subscription fees, currency, and billing frequency are specified at the time of purchase or in your Order Form. Fees are exclusive of VAT, sales tax, or other applicable taxes unless otherwise stated. You are responsible for all applicable taxes, levies, and duties, except those assessed on Xenon Intelligence's net income. 6.4 Price Changes We may adjust subscription pricing at any time. For existing subscriptions, we will provide at least thirty (30) days' prior written notice of any price increase before it takes effect at the next renewal. Continued use after the effective date of a price change constitutes acceptance. 6.5 Auto-Renewal Unless otherwise stated in a signed agreement, subscriptions renew automatically for successive periods equal to the initial Subscription Term at the then-current pricing, unless terminated in accordance with these Terms prior to the renewal date. 6.6 No Refunds Except where required by applicable law or expressly stated in a signed agreement, all fees are non-refundable. Unused access, credits, or capacity during the Subscription Term expire at the end of the term and are not carried over or refunded. 6.7 Payment & Late Payment You agree to pay all fees by the due date stated in the invoice. If any amount remains unpaid after the due date: • We may suspend or terminate access to the Services without further notice; • We reserve the right to charge interest on overdue amounts at the rate of two percent (2%) per month (or the maximum rate permitted by applicable law, if lower), accruing from the due date until payment in full; and • You will be responsible for any reasonable costs of collection, including legal fees. 6.8 Invoice Disputes If you dispute any invoice in good faith, you must notify us in writing within fifteen (15) days of the invoice date, specifying the amount in dispute and the basis for the dispute. Undisputed amounts remain payable by the original due date.
7. Accounts, Roles & Security
• Each Authorised User must have a unique Account and may only access the Services using their own credentials. Sharing of credentials is prohibited. • You are responsible for maintaining the confidentiality of login credentials and for all activities performed through your Accounts. • You must promptly notify us at legal@xenonintelligence.com of any unauthorised access, suspected compromise, or security incident involving your Accounts. • You are responsible for configuring roles and permissions for your Authorised Users in accordance with your internal policies and applicable law. • We may implement and modify role-based access control (RBAC), approval workflows, and security features at any time.
8. Permitted Use & Restrictions
You may use the Services solely: • For lawful, legitimate, and authorised investigative, analytical, or security purposes; and • In accordance with all applicable laws, regulations, professional obligations, and these Terms. You must not: 1. Use the Services to harass, stalk, defame, threaten, or unlawfully target individuals or groups. 2. Conduct investigations without a legal basis under applicable law or without appropriate consent or authority. 3. Use the Services for any activity that violates privacy, data protection, or surveillance regulations in your jurisdiction. 4. Use the Services for credit checks, employment screening, tenancy decisions, or any use regulated by consumer reporting or similar laws unless explicitly permitted by law and by a written agreement with Xenon Intelligence. 5. Attempt to decompile, disassemble, reverse engineer, or otherwise derive the source code, algorithms, or trade secrets of the Platform. 6. Circumvent or attempt to circumvent any security or access control mechanisms. 7. Resell, sublicense, or provide the Services to third parties as a service bureau, white-label offering, or otherwise without our prior written consent. 8. Upload or transmit malicious code, or use the Platform in a manner that could damage, disrupt, or interfere with our systems or those of other users. 9. Use the Services in violation of any sanctions, export control laws, or restrictions issued by the UAE or applicable international authorities. 10. Use automated scripts, bots, crawlers, or similar tools to scrape, harvest, or extract data from the Platform at a scale or in a manner inconsistent with normal use. You are solely responsible for how you interpret and act on any outputs, results, or intelligence obtained from the Services.
9. Third-Party Services & APIs
The Services rely on or integrate with Third-Party Services, such as leaked credential databases, OSINT platforms and APIs, AI model providers, and cloud hosting, logging, or analytics providers. You acknowledge and agree that: • We do not control the availability, performance, accuracy, or terms of these Third-Party Services. • Third-Party Services may change, degrade, or be discontinued at any time, and this may affect the functionality of the Platform. • Your use of Third-Party Services may be subject to additional terms and privacy policies imposed by those providers; you are responsible for reviewing and complying with them. • We are not liable for any loss, damage, or claims arising from or related to the use, unavailability, or behaviour of Third-Party Services. If a Third-Party Service becomes commercially unreasonable, legally risky, or unavailable, we may modify or remove the related feature without liability.
10. Data, Content & Intellectual Property
10.1 Your Content As between you and Xenon Intelligence, you retain ownership of Customer Data. You grant Xenon Intelligence a worldwide, non-exclusive, royalty-free licence to host, process, use, and display Customer Data solely as necessary to provide and improve the Services, comply with applicable law, and enforce these Terms. This licence terminates upon deletion of Customer Data or expiry of the Subscription Term, subject to our data retention obligations. 10.2 Generated Outputs The Platform may generate outputs (e.g. AI-created text, analysis, reports, visualisations) based on your inputs and data. Subject to any restrictions in Third-Party Service terms, we grant you a limited, non-exclusive licence to use such outputs for your internal business purposes. You acknowledge that AI-generated outputs may be inaccurate or incomplete. You are responsible for independently verifying their accuracy and for ensuring their use complies with applicable law. 10.3 Our Intellectual Property The Platform, underlying software, design, logos, trademarks, and all related intellectual property rights are owned by Xenon Intelligence or its licensors. No rights are granted to you other than the limited, non-exclusive, non-transferable, revocable licence to access and use the Services during the Subscription Term in accordance with these Terms. 10.4 Feedback If you provide feedback or suggestions about the Services, we may use them without restriction, without compensation, and without any obligation to you.
11. Privacy & Data Protection
Our collection and use of personal data through the Services is described in our Privacy Policy, which forms part of these Terms. • You are responsible for ensuring that you have a lawful basis (e.g. consent, legitimate interest, legal obligation) to process any personal data you submit to or process with the Services. • You must not use the Services to process special categories of personal data (e.g. health data, biometric data), children's data, or other highly sensitive personal data unless your use is expressly lawful and technically appropriate safeguards are in place. • Where required by law, you remain the "data controller" (or equivalent) with respect to personal data in your Customer Data; Xenon Intelligence acts as a "data processor" (or equivalent) in providing the Services. • Where required by applicable law (including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection or the EU General Data Protection Regulation), the parties may enter into a separate Data Processing Agreement (DPA) which will govern the processing of personal data and will take precedence over this Section in the event of conflict.
12. Confidentiality
Each party agrees to: • Keep confidential all Confidential Information received from the other party; and • Use such information only for purposes of providing or receiving the Services, and not disclose it to any third party without the other party's prior written consent. Confidentiality obligations do not apply to information that: • Is or becomes publicly available through no fault of the receiving party; • Was already known to the receiving party at the time of disclosure; • Is independently developed by the receiving party without use of Confidential Information; or • Is lawfully obtained from a third party without confidentiality obligations. A party may disclose Confidential Information where required by law, court order, or governmental authority, provided it: (a) gives the other party prompt written notice (to the extent legally permissible); (b) cooperates with the other party's efforts to seek a protective order; and (c) discloses only the minimum information legally required.
13. Availability, Support & Changes to Services
• We aim to provide reliable, secure Services, but we do not guarantee continuous availability or that the Services will be free from interruptions, errors, or defects. • Where an agreed Service Level Agreement (SLA) is in place (as specified in your Order Form), availability and support response commitments will be as set out in that document. • Planned maintenance may temporarily affect access. We will use reasonable efforts to: (a) schedule major maintenance outside of peak hours; and (b) provide at least forty-eight (48) hours' advance notice via email or in-platform notification. • We may modify, enhance, or discontinue any part of the Services at any time, including beta or experimental features. Where a modification materially reduces core functionality, we will provide reasonable advance notice. • For enterprise or on-premise deployments, additional or different terms may apply under a separate written agreement.
14. Disclaimers
To the maximum extent permitted by applicable law, the Services and all outputs, data, and content provided through the Platform are offered "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express, implied, statutory, or otherwise. Without limiting the foregoing, Xenon Intelligence specifically does not warrant that: 1. The Services or outputs will be accurate, complete, current, reliable, or suitable for any specific purpose. 2. The Services will be uninterrupted, secure, or error-free. 3. Any identified threat, vulnerability, or intelligence result is complete or exhaustive. 4. Using the Services will by itself ensure compliance with any law, regulation, or security standard. All intelligence, analysis, and investigative outputs generated by or through the Platform are informational and must be independently verified by you. You remain solely responsible for any decisions or actions taken based on such outputs.
15. Limitation of Liability
15.1 Exclusion of Indirect Damages To the maximum extent permitted by law, Xenon Intelligence shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, revenue, data, goodwill, or business opportunities, arising out of or relating to the use of (or inability to use) the Services, even if Xenon Intelligence has been advised of the possibility of such damages. 15.2 Aggregate Liability Cap Xenon Intelligence's total aggregate liability arising out of or relating to the Services and these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the amounts actually paid by you to Xenon Intelligence for the Services in the twelve (12) months immediately preceding the event giving rise to the claim. 15.3 Carve-Outs Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence. 15.4 Sole Remedy If you are dissatisfied with the Services, your sole and exclusive remedy is to stop using the Services and, where applicable, to terminate your subscription in accordance with these Terms.
16. Indemnification
You agree to indemnify, defend, and hold harmless Xenon Intelligence, its owners, directors, employees, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: 1. Your use of the Services in violation of these Terms or applicable law; 2. Any investigation or activity you conduct using the Services without a lawful basis or proper authority; 3. Your misuse of personal data or failure to comply with data protection or privacy laws; 4. Any content or data you submit to or process through the Services; or 5. Any dispute between you and a third party arising from your use of the Services or the outputs generated. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you will cooperate with us as reasonably requested and at your cost.
17. Suspension & Termination
17.1 Suspension or Termination by Xenon Intelligence We may, with or without notice, suspend or terminate your access to the Services if: • You breach these Terms or any applicable law; • Your use presents a security risk, legal risk, or other material risk to us, the Services, or other users; • Any fees remain unpaid after the due date; or • We are required to do so by law, regulation, or order of a competent authority. 17.2 Termination by You You may terminate your subscription according to the cancellation procedures described in your Order Form, agreement, or account settings. Unless otherwise stated, termination will be effective at the end of the current Subscription Term. 17.3 Effect of Termination Upon termination: • Your right to access and use the Services immediately ceases; • Fees already paid are non-refundable unless required by law or agreed otherwise in writing; • You will have thirty (30) days from the effective date of termination to export or retrieve your Customer Data. After this period, we may delete Customer Data in accordance with our data retention policies, unless a longer retention period is required by applicable law. Sections that by their nature should survive termination (including but not limited to Sections 10, 12, 14, 15, 16, 18, and 20) will continue in full force and effect.
18. Governing Law & Dispute Resolution
These Terms and any dispute or claim arising out of or relating to them or the Services shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, without regard to conflict of law principles. Subject to any mandatory arbitration or dispute resolution laws that apply: • The parties will first attempt to resolve any dispute through good-faith negotiation. Either party may initiate this process by providing written notice to the other party. • If the dispute is not resolved within thirty (30) days of written notice (or such longer period as the parties may agree), the courts of Dubai (onshore) shall have exclusive jurisdiction, and you agree to submit to their jurisdiction and venue. If you prefer arbitration or another dispute resolution forum, this can be agreed and documented in a separate signed agreement.
19. Changes to These Terms
We may update or amend these Terms from time to time, for example to reflect changes to: • The Services or underlying technology; • Applicable laws, regulations, or industry practices; or • Our business or operational needs. When we make material changes, we will: • Update the "Effective date" at the top of these Terms; and • Provide at least fourteen (14) days' advance notice (e.g. via email or in-platform notification). Your continued use of the Services after updated Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Services and may terminate your subscription in accordance with Section 17.
20. Miscellaneous
20.1 Severability If any provision of these Terms is found invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect. 20.2 No Waiver Our failure to enforce any right or provision under these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorised representative of Xenon Intelligence. 20.3 Assignment You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate restructuring, or sale of assets, provided we notify you within a reasonable time. 20.4 Force Majeure Neither party will be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, natural disasters, pandemics, cyberattacks by third parties, government actions, or internet or utility failures ("Force Majeure Event"). The affected party must promptly notify the other and use reasonable efforts to resume performance as soon as possible. 20.5 Notices All legal notices under these Terms must be in writing and sent by email with read receipt or delivery confirmation, or by recognised courier to the addresses set out in your Order Form or account registration. Notices to Xenon Intelligence must be sent to legal@xenonintelligence.com. Operational communications (e.g. support, billing notifications) may be sent by ordinary email. 20.6 Electronic Signatures & Counterparts These Terms (and any Order Form or agreement entered into in connection with them) may be executed electronically. Electronic signatures shall be deemed legally binding to the same extent as handwritten signatures under applicable law. 20.7 Entire Agreement These Terms, together with any Order Forms, written agreements, the Privacy Policy, and any applicable Data Processing Agreement, constitute the entire agreement between you and Xenon Intelligence regarding the Services and supersede all prior representations, agreements, or understandings, whether written or oral. 20.8 Relationship of the Parties Nothing in these Terms creates any partnership, joint venture, agency, employment, or franchise relationship between the parties. Each party acts as an independent contractor.
For legal inquiries, please contact us at legal@xenonintelligence.com